Return or exchange of goods

Terms of purchase purchase rules are defined that ensure the quality of our service and customer satisfaction. Dear Sir/Madam, the fact that you are entering into a distance contract means that you are automatically protected According to the Law on Consumer Protection .

Quality guarantee

EWLA guarantees the quality of its products. All products are original brands and correspond to the specifications listed on the website. The guarantor, within the guarantee period, ensures at his own expense the removal of product defects and defects resulting from inconsistencies between the actual and prescribed or declared quality characteristics of the product. In case of failure to fulfill this obligation, the guarantee provider will replace the product with a new one or return the money.
The warranty period begins on the day of sale of the item and lasts for 6 months. Within 30 days from the day of receiving the goods, the customer can return the product without any further explanation. We bear the cost of the postage and the money is returned in full.

YOU HAVE 4 OPTIONS TO RETURN THE GOODS


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or via gift cards.

* The customer loses the right to the warranty if the defect is caused by not following the instructions for use and if any repairs have been made to the product by unauthorized persons.

START THE RETURN PROCEDURE

AS A BUYER, YOU HAVE YOUR RIGHTS

CLICK ON SAFE, BUY CHECKED!

The campaign "Click safely, buy verified" was launched with the aim of raising citizens' awareness and educating them about safe online shopping. This type of trade is developing rapidly and is increasingly replacing traditional shopping, and during the pandemic period it increased by 300%, while at the same time a large percentage of illegal trade was transferred to the Internet. That is why one of the goals of the campaign is to point out the numerous advantages of legal e-commerce.
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*Shopping on the Internet is like any other, and in order for citizens to enjoy it safely, have appropriate rights and protection, they must adhere to the rules of legal shopping.

CAMPAIGN: "SMART SAFE"

The "Smart and Safe" platform promotes the raising of digital literacy, digital competences and digital security culture among all citizens of Serbia. Special attention is paid to projects aimed at the younger population.

*The "Smart and Safe" platform promotes raising digital literacy, digital competences and digital security culture among all citizens of Serbia.

SECTOR FOR CONSUMER PROTECTION

Every citizen of Serbia is at a certain moment in the role of a consumer - when making a purchase. The consumer expects that the goods he buys have a certain quality, which implies convenience for the use of the goods and the effectiveness of the service, correctness, safety, reliability. In order to protect its citizens, the state prescribes laws that guarantee the basic rights of consumers. Therefore, this part of the site is intended for you, the Consumer, to help you familiarize yourself with your rights, as well as a more efficient way to successfully realize them.


*The Law on Consumer Protection does not apply to contractual relations between two natural persons, but applies when the contract is concluded by a consumer (natural person) and a legal person, that is, an entrepreneur.

Make shopping a pleasure - e-TRADE

Campaign for consumer rights "Make shopping a pleasure"

European Union: 14-day cooling off period

Notwithstanding the above, if the goods are sent to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as received, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.


Refund

We will notify you when we receive and review your refund and let you know if the refund has been approved or not. If it is approved, you will be automatically refunded to the original payment method within 10 working days. Note that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 15 working days have passed since we approved your return, contact us .